Buy Architectural Building Product!
Ship discount
Online buy points
Rp 50k new buyer voucher
Shop with Fobuma
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Ordering
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Billing and Shipping Address
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Payment
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Shipping and Tracking
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Returning Purchased Goods
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Points
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1OrderSet quantity, then Click Order in the product page. |
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2Login or JoinLogin or create an account if you don't have an account. |
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3Check OutFill out or change your billing and delivery address. |
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4ConfirmationConfirm that all the order details are correct, preview the invoice, then click Order!! |
Ordering
Order Online
How to online purchase works at fobuma.com?
Which product can I buy?
How long will shopping cart keep my order?
Cart
How to place order without buy button?
Can I get a quotation?
Why I don't see the price on some products?
Cancellation
How to cancel my order?
How to cancel paid order?
Billing and Shipping Address
Billing Address
What if my city or district is not in the list?
I submitted a wrong address, what should I do?
Shipping Address
How to know my shipping cost?
Can I send using shipping of my own chosing?
What is there no available shipment for my address?
Payment
Available Methods
How to pay my purchase?
How much time is given to buyer to do bank transfer?
Which online payment is available?
To which account can I transfer payments?
Is COD (Cash On Delivery) available?
After Payment
How to update payment status to „Paid“?
I made the payment but forgot to confirm payment, what happened with my order and fund?
When will my payment be verified?
How to update payment status to „Paid“?
Refund at Order Time
What to do in case of underpay or overpay?
How to get a refund?
Shipping and Tracking
Shipping Timing
How long is the delivery time?
Tracking Order
Where can I see order and delivery status?
How do I update my status?
What if I don't update my status?
Returning Purchased Goods
Refund for Retour
Can I ask for cash of the goods returned?
When will I receive the refund after order cancellation?
Condition for Retour
Can I return defect product?
What if product received is not the same as described?
How to Return Purchase
Where shall I return the product?
Who will pay for return shipping cost?
Points
